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Highest levels of satisfaction from users of the planning system in 14 years – Durkan

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Environment Minister Mark H Durkan has welcomed a report that reveals the highest levels of satisfaction from users of the planning system since 2000.

The NI Planning Customer Satisfaction Survey 2012/13 report published today, details improvements in satisfaction with overall service from users of the planning system. 

Much has been achieved but there is still much more to do. High levels of satisfaction were expressed with regard to handling queries, quality and clarity of advice, quality and timeliness of information received from DOE Planning and satisfaction with professionalism of planning staff. 

Commenting on the report, Mark H Durkan said: “This survey is encouraging, reflecting the changes that my predecessor implemented, changes that I will continue to improve upon in DOE Planning. It is heartening to see that the end user has acknowledged that these reforms are working in their best interest.

“What I and DOE are about is improving the level of service and professionalism we provide to our users. We will continue to strive to improve on these impressive results to help achieve my vision of creating a less complex, more effective and more user-focused system. All this can be achieved without compromising on environmental standards.”

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